APPRAISALS

What our valued customers are saying about Kimberley Products.....

"To the Manager,

Today I payed a second visit to the Kimberly Products head office in Dandenong South and spoke with your sales team and then onto your warehouse to pick up some additional items.  My first visit was to purchase a Kimberly Attic ladder, it was a second’s unit that I found on the web but it suited my needs.

The reason for my email is to advise you that on both occasions I have experienced possible the best example of customer service in a long time and for that I want to thank you but most importantly make sure you thank your staff as ultimately their attitude towards me during all stages of the purchase couldn’t be faulted.

On both occasions I found every staff member to be friendly, welcoming, informative and helpful and I can’t express enough how overwhelmed I was by the entire experience, from the initial inquiry to picking up items from the warehouse.

Again congratulations to you and your team in keeping customer service and satisfaction alive, there are some businesses out in this world that could learn a lot from all of your team.

M.T."

 

"Thanks guys (and gals) Love your work! thanks for the prompt posting. fantastic. Ebay Client."

 

"Hi, I have recently Purchased your "KRBO2" bin today from Bunnings, very happy.

Instructions were clear, bin works as described and the product is Aust made

Well done.

M.D."

"The KASW06W fitted perfectly and I had it fully installed in just under 3 hours. It is a great product and even my tall son with the big feet has no headroom or foot problems.                The gas strut soft closing feature is 1st class, just a little bit if a push and up she goes with no big crash at the top. You have a very statisfied customer here.                                Best regards,                                                                                                        R.McB.                                                                                                                    P.S. The despatch guys were great too, very polite and efficient. Please tell their manager I said so."

"Hi Ron,
This is just a short note to thank you for your service on the installation of our ladder at our home recently. We are very happy with the works completed, and the after sales service.
M.T. Pascoe Vale"

"We received the Kimberley part yesterday and have attached it accordingly.  It works perfectly. I would like to pass on our appreciation to you and your company. I have told all our friends. Be rest assured that we will be choosing Kimberley Products over any other similar items in future.  
Please forward this email to your CEO or MD for their information. Best regards to you and your colleagues, and thanks once again for this kind gesture.                                       T.M. Sydney"

" I bought a Kimberley Christmas Tree Pot Stand and I am so happy with it, the instructions were easy to follow, and my Xmas tree looked great. And to know it was made in Australia, by an Australian Company was even better. Thanks once again.                                 Name withheld"

"Dear Sales team,
Thankyou for your prompt delivery of the architrave kit this arrived yesterday morning.          I am very impressed with your excellent service.
Many Thanks

Name withheld"

"Hello Tegan,                                                                                                      Received lazy susans this a.m.  very  pleased with them.  excellent service, will recommend your company to our friends.                                                                   Well done!!                                                                                                             M.B."

"Hello,                                                                                                                   Really just a comment, a positive comment I might add, at the positive experience in the purchase of one of your attic ladders, KASW08W. I called you over the phone sales and spoke to Alicia (I think that name is correct, could be wrong) and found her to be very knowledgeable about your products, very patient while I dithered about what to add or not, and was very personable which lead to the purchase. Working in engineering where only feedback generally is not positive, it’s nice to know when things are working, as well as when they are not. I was required to stay home today for the delivery and Star Track turned up at 8.45am this morning which was great. Of course once I jam my fingers and generally destroy everything around me when installing the unit will no doubt change my positive frame of mind. Just wanted to pass on some positive feedback. Good product does not amount to a hill of beans if your front of shop can’t connect with the customer.          Thanks again.                                                                                                                Regards,                                                                                                                  I.M." 

"Thanks Tegan, It turned up today. Great service !                                                  Cheers,                                                                                                                       L. K."

"Thanks again.  Its lovely to receive such great customer service!                             Cheers,                                                                                                                 Julie."

"Hi,                                                                                                                          You won't believe it - it was just delivered !!!!!!!                                                                 Thank you so much for your prompt assistance with our purchase.... it has been a pleasure dealing with you - TELL YOUR BOSS YOU DESERVE A PAYRISE !!!!                         Have a great day,                                                                                                  Cheers,                                                                                                               Louise"

"Thank you for this wonderful service Tegan. 
We look forward to receiving our order.
Kind regards
P.F."

"Thanks Tegan,
The access door arrived yesterday.
Thanks for your excellent service.
Peter."  

"Hi there,

For the first time in many years - having had to say goodbye to the fake (or should that be faux?) Christmas tree that has graced my home - I have opted for a 'real'  one.  The piney, green 'living' tree required a whole new thought process - do I put it in a bucket filled with sand like when I was a kid?  Do I buy one of those stands that hold it up but require another smaller bucket full of water?  Should I have bought a tree that is 'alive' and in a pot full of dirt that requires the incredible hulk to get it into the lounge room?  Imagine my dilemma!

However,  the problem was easily - and inexpensively - solved when I discovered your Christmas Tree Pot.  Not only does it hold my slightly crooked tree - it's real so can be forgiven for this fault.  It also holds water - with a little overflow trough, no less.  It has screws that were easy to use and now hold the tree upright with magnificent aplomb!  And perhaps the best thing of all it has been made right here in Australia.

With only good things to say I felt the need to pass on my thanks for your fantastic product.

Brilliant I say!

Best regards,

Martha-Ann"

 

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