valued customers are saying about Kimberley Products.....
I have ordered several items from your company. On each occasion I have received goods within 24 hours. I have now been in business for over 10 years and can I say that there are many companies who could take example from you. I have no hesitation in recommending your company to colleagues and have done so on several occasions.
Keep up the great work.
a million that you are still manufacturing in Australia.
was quite excited, enough to email you, that I was able to
something 'Australian Made' for a change, albeit
something small like the KRB07 Bin.
just wanted to let you know that I had my lovely Loft Ladder
installed on the weekend and I am so happy with it. The
quality is outstanding (my husband's mates are all jealous)
and your service was fantastic. Thank you so much for all of
your patience and effort. Feel free to forward this to your
boss, you have made me a very happy renovator!
Rick & Brian,
have been enjoying the use of our kitchen bins since we
renovated our home in 1995. Over the years
worn, so I contacted you to see if I could buy some
replacement parts. We have an original KRB06 which stacks to
create a 4 bin unit, so it was important to repair the unit as
the 4 bin units are no longer available and this set up works
well for us.
girls on the phone were very helpful and suggested that I come
in and someone would be able to help me. Last week, I came to
your factory and was greeted by Alicia who quickly introduced
me to Colin (Production Manager). Colin quickly produced the
replacement parts and set about fitting them to the old
we have a new KRB06 stacked unit and everything is good!
you please convey our thanks to Alicia, Colin and the rest of
the team? It was so wonderful to experience such wonderful
customer service from such a friendly group. Congratulations
for your excellent business, we wish you the best for your
continued and future success.
would like to congratulate your company for an excellent
product, service backup and employee.
wife and i purchased a 5 litre vanity bin Approximately 7-8
years ago, the nylon cord that opens the lid of the bin
automatically when the cupboard door opens, fractured after
many years of service.
ringing your Dandenong Centre on Monday afternoon 31 Jan. to
obtain a replacement spare cord, the phone was answered by
Melissa who had a very pleasant and efficient manner.
advised me that spare cords were available and that she would
order & send one to me. I received the cord in the morning
mail today Wednesday 2nd Feb. that is efficiency at itís
5 litre vanity bin is an excellent product it looks good,
works well and is easy to keep clean. Thanks
The manhole just arrived.
Thanks for fantastic customer service Ė very impressive!
you for the great and prompt service. I can certainly commend
Item received today as
ordered - many thanks for the efficient service!
Product arrived safely the next day. Iíd just like to say
that this was an impressive experience. Kimberley
Products kept me up to date with just the required
information, no excuses, no extra stuff. I ordered one
day, it was sent the next, and arrived the day after.
is the way ordering online should be but unfortunately rarely
just received a call off a customer who had purchased an item
off the Kimberley eBay store yesterday, and received it today.
He wanted to express that he had never received such great
service and efficiency on eBay before!!! Thank you!
you so much for your help. We received the parts today and all
is ok. That was very efficient of you and we appreciate the
effort you put in to assist us. It makes such a difference
dealing with a professional company with equally professional
people at the helm..
I payed a second visit to the Kimberly Products head office in
Dandenong South and spoke with your sales team and then onto
your warehouse to pick up some additional items. My
first visit was to purchase a Kimberly Attic ladder, it was a
secondís unit that I found on the web but it suited my
reason for my email is to advise you that on both occasions I
have experienced possible the best example of customer service
in a long time and for that I want to thank you but most
importantly make sure you thank your staff as ultimately their
attitude towards me during all stages of the purchase
couldnít be faulted.
both occasions I found every staff member to be friendly,
welcoming, informative and helpful and I canít express
enough how overwhelmed I was by the entire experience, from
the initial inquiry to picking up items from the warehouse.
congratulations to you and your team in keeping customer
service and satisfaction alive, there are some businesses out
in this world that could learn a lot from all of your team.
"Thanks guys (and gals)
Love your work! thanks for the prompt posting. fantastic.
stairs are finally installed and very easy to use - THANK YOU
for your help and patience. We have not painted the trap
door yet but it will disappear into the ceiling when it is the
are very handsome and very practical.
"The KASW06W fitted perfectly and I had it fully installed in
just under 3 hours. It is a great product and even my tall son
with the big feet has no headroom or foot problems. The gas strut soft closing feature is 1st class, just a little
bit if a push and up she goes with no big crash at the top.
You have a very statisfied customer here.
P.S. The despatch guys were great too, very polite and
efficient. Please tell their manager I said so."
is just a short note to thank you for your service on the
installation of our ladder at our home recently. We are very
happy with the works completed, and the after sales service.
M.T. Pascoe Vale"
received the Kimberley part yesterday and have attached it
accordingly. It works perfectly. I would like to pass on our
appreciation to you and your company. I have told all our friends.
Be rest assured that we will be choosing Kimberley Products
over any other similar items in future.
Please forward this email to
your CEO or MD for their information.
Best regards to you and your
colleagues, and thanks once again for this kind gesture.
I bought a Kimberley Christmas Tree Pot Stand and I
am so happy with it, the instructions were easy to follow, and
my Xmas tree looked great. And
to know it was made in Australia, by an Australian Company was
even better. Thanks
Thankyou for your prompt delivery of the architrave kit this
arrived yesterday morning. I am very impressed with your excellent
Received Lazy Susans this a.m.
very pleased with them. Excellent service, will recommend your company to our
friends. Well done!!
Really just a comment, a positive comment I might add, at the
positive experience in the purchase of one of your attic
ladders, KASW08W. I called you over the phone sales and spoke
to Alicia (I think that name is correct, could be wrong) and
found her to be very knowledgeable about your products, very
patient while I dithered about what to add or not, and was
very personable which lead to the purchase. Working in
engineering where only feedback generally is not positive,
itís nice to know when things are working, as well as when
they are not. I was required to stay home today for the
delivery and Star Track turned up at 8.45am this morning which
was great. Of course once I jam my fingers and generally
destroy everything around me when installing the unit will no
doubt change my positive frame of mind. Just wanted to pass on
some positive feedback. Good product does not amount to a hill
of beans if your front of shop canít connect with the
Tegan, It turned up today. Great service!
again. Its lovely to receive such great customer service!
You won't believe it - it was just delivered !!!!!!!
Thank you so much for your prompt assistance with our
purchase.... it has been a pleasure dealing with you - TELL
YOUR BOSS YOU DESERVE A PAYRISE !!!!
Have a great day,
you for this wonderful service Tegan.
We look forward to receiving our order.
The access door arrived yesterday.
Thanks for your excellent service.
the first time in many years - having had to say goodbye to
the fake (or should that be faux?) Christmas tree that has
graced my home - I have opted for a 'real'
piney, green 'living' tree required a whole new thought
process - do I put it in a bucket filled with sand like when I
was a kid? Do I
buy one of those stands that hold it up but require another
smaller bucket full of water?
Should I have bought a tree that is 'alive' and in a
pot full of dirt that requires the incredible hulk to get it
into the lounge room? Imagine
the problem was easily - and inexpensively - solved
when I discovered your Christmas Tree Pot.
Not only does it hold my slightly crooked tree - it's
real so can be forgiven for this fault.
It also holds water - with a little overflow trough, no
less. It has
screws that were easy to use and now hold the tree upright
with magnificent aplomb! And
perhaps the best thing of all it has been made right here in
only good things to say I felt the need to pass on my thanks
for your fantastic product. Brilliant
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